New Online Access System

Big changes We are acutely aware of the difficulties patients are having in accessing care at Portlethen Medical Centre at the moment. From trying to get through to the practice

Practice Team

Practice Manager

Roberta Ross

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

If you have compliments or complaints please address them to Mrs Roberta Ross

Office Manager

Carole McRae

Administrative Staff

We have a skilled team of receptionists, administrative staff, secretaries and prescription assistants working under the supervision of our Office Manager, Carole McRae.

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.