General Patient Information

Complaints Procedure

We make every effort to give the best service possible to everyone who attends the practice. However we are aware that things can go wrong, resulting in a patient feeling that they have genuine cause for complaint. If this is so we would wish the matter to be settled quickly and as amicably as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion.

Further written information is available on the complaints procedure from reception.

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Training Practice

Portlethen Group Practice has a long history of teaching doctors and other healthcare professionals. We can have several GP registrars attached to the practice at any time. These doctors are fully qualified doctors who are completing their training to become general practitioners. They will have done several placements in hospital settings as well as working some of the time during their training in general practice. As part of their placement in general practice they will have video surgeries. All patients will be informed that the appointment is in a video surgery and written consent will be requested.

As well as GP registrars we also have 4th year medical students who complete 4 week placements in the practice. Medical students will sit in with one of the doctors and patients will be informed that the doctor has a medical student with them when they arrive for their appointment. Should you not wish the medical student to be present please inform the front desk receptionist who will in turn inform the doctor. We hope that you will agree to having the student present as it helps them to learn about general practice.

We also have nursing and health visiting students who have placements in the practice. They too will sit in with some of the doctors and members of the nursing team.

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Patient Feedback

Portlethen Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments and suggestions form at reception.

Your comments will help us to maintain our high standard of service.