Patient Information

Complaints Procedure

We make every effort to give the best service possible to everyone who attends the practice. However we are aware that things can go wrong, resulting in a patient feeling that they have genuine cause for complaint. If this is so we would wish the matter to be settled quickly and as amicably as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion.

Further written information is available on the complaints procedure from reception.

Patient Feedback

Portlethen Medical Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.